QUESTIONS AND ANSWERS:
Canvas Domain is a British company trading
from within the United Kingdom
The photo painting service is just that, you
give us a digital photograph from which you wish a portrait to be painted, and
we will paint that portrait/image for you, if you wish a landscape,
townscape rather than a portrait, that's no problem at all and is the same
price quoted on our price pages.
The canvas prints service is fairly simple, the
idea is to take your digital photograph and put it onto a box canvas. However
you may want the image to be manipulated in some way prior to canvas production,
whether this be into a collage, montage, colour splash pop art or woodcut, These
services have additional charges, please see the canvas price
page for
details.
The easiest way to submit your images is just to
click on the link to 'upload to us' at the top of any page and follow the
instructions, easy .
If you would prefer to send your image in hard copy
to us please get in contact first to let us know of
your intentions. Any CD's sent to us or original photographs will be returned
with your completed product, please note however, we can not be held responsible
for any photos or cd's damaged in transit to and from the studio. Should you
alternatively wish to scan your image and send us that, please scan the image at
a minimum resolution of 200dpi.
Dots per inch (dpi)
is the resolution of a file when printed to a certain size. The higher the dpi
the better the quality of the final print out. Ideal dpi is 300 however images
with a dpi less than 200 may be acceptable. When taking images on digital
cameras, set it at the highest resolution, ie. a 2048 x 1536 will mean that the
ideal print size would be 20" x 15". It is important to maintain the aspect
ratio when enlarging on either side. If it is not possible to print to your
exact size requirements, or that your image quality is not good enough, we will
advise you.
Free Tutorial -How
to check an image
Here are simple instructions on how to
check if an image is suitable for canvas production and whether your photo is an
original image.
1. Using your
computer, right click on your photo/image file and select "Properties" from
the list
2. At the top of the opened box click the "Summary"
tab
3. You should see (near the bottom) an "Advanced" button, click
that (if you see a "simple button" instead then you are already in advanced
mode)
4. What you see here is all the information about your image,
for example a typical camera image will tell you the date and time the photo was
taken and the camera make and model used to take it.
5. Now the important bit -- the dpi figure, this figure determines
how many dots per inch make up the photograph. The more dots per inch, the more
an image can be enlarged. The perfect photo is at least 300dpi, which is ideal
for canvas production. As a general rule of thumb anything over 200dpi is fine
for your canvas production but anything less than 100 is normally not.
6. Using our 'upload to us' link at the top of each page eliminates the
problems most email programs cause, whereby, the image is automatically resized
to its smallest size, usually between 46 and 96dpi, this is to allow the image
to be sent quickly and to give less stress to your internet service providers
servers, unfortunately most of the data associated with your photograph is lost
and the quality is greatly reduced and as a consquence, your photograph is no
longer suitable for canvas producion, so please please use our upload
link to avoid this problem.
If, however, you are confident that you
have an original image under 8mb in size just sent it directly to us
at freephotoappraisal@canvasdomain.co.uk, for large images please contact us
first.
What if there are marks on my image?
We will be more than happy to enhance your
photo, remove any marks or blemishes as well as red eye reduction prior to
creating your photo to canvas or photo to painting, we will also take out camera
dates and add text should you wish it. There is no extra charge for this
service. However any major amendment (for example complete background removal or
replacement) will incur a nominal charge - either 8 or 11 pounds, just let us
know what you would like done.
Are your paintings photoshop?
Yes, paintings are produced using adobe photoshop
software
.
A file will be made available to you
as a 'Proof Image' of your order as part of your buying experience. You may request a full resolution copy of the completed image
(available for download only), the cost of which is 50 pounds sterling. This
cost excludes our digital painting service which is based on painting size less
20% and with a minimum cost of 50 pounds sterling. These costs are charged
separately or alternatively to your canvas print order.
Should you wish only the completed image file, you may purchase
that image from us at the prices quoted above. Should you return to us to have
your image produced on canvas at a later date, that canvas will be charged at
the current prices as defined on our price page and relative to its product
origin ie. a photo to canvas or photo to painting
product.
What is
gallery wrapping?
This is where the image goes around the frame on all
4 sides. The canvas will be stretched and wrapped around the edges. The corners
will be carefully folded and tucked in, the canvas on the back of the frame will
be covered by tape to give a finished look. Therefore it is important to ensure
that the main subject of the image is not too close to the edges to prevent it
from going around the sides 1.5" to 2" of space around the main image is enough
to apply the wrapping technique.
Alternatively, you can go for a plain
edge where the sides have the natural colour of the canvas with your whole image
remaining on the front, an example of the gallery wrapping option can be found
on our gallery wrap
page
Contact us with your requirements, and we will be happy to
quote you.
Whats the Cost?
Costs are detailed on our prices page and are
shown in GBP, the only other cost is our standard delivery charge of £4.95 for 1
canvas £7.50 for 2 and postage charges are FREE for 3 or more canvas's
ordered with the same destination address. Please note you do not have to
be a registered PayPal member to make payment and you may use credit or debit
cards, PayPal is a secure payment server so buy with confidence, it is not
possible to collect your canvas, all canvas's
will be posted.
PayPal is a great way of paying for goods and one we have enjoyed
for years, but now for the legal bit - Please note that should you have any
problems with paypal please get in touch with their excellent customer services
people as we can not be held responsible for a problem outside our
control/site.
Satisfaction is guaranteed - if you are not completely satisfied
on receipt of your painting or canvas print, we will give a full refund on
return of that painting, if returned to us both in its original packaging and
within 10 days of receipt. Your approval of the proof image is sought at proof
stage and prior to canvas production, therefore no refund can result
unless a flaw is identified with the manufacturing process.
In
both cases, ie a canvas print/photo painting is guaranteed against damage
- on receipt of your product please notify us within 24 hours if the
product is damaged, return the product to us in its original packaging and a
re-issue of your canvas/painting will occur.
What are your delivery charges?
All Paintings and Canvas's have a flat
fee of £4.95 for 1 canvas £7.50 for 2 and postage charges are FREE for 3 or
more canvas's ordered with the same destination address to the UK , should
you require the painting/canvas to be shipped to a country outside the uk,
please contact us for a very competitive quote.
It is not possible to pick up
your canvas, all canvas's will be posted
Yes you may, prices for photo to painting are
shown here, please note the prices shown are for one subject only and that if
you require a painting with more than one subject please refer to the following:
2 people add 15%,
3 add 20%,
4 to 5 people add 25%,
5+ 35%, max 10.
Can i have more
than one copy of my painting?
Should you require a copy of your original painting you may
contact us within four calendar months for a limited edition print at a reduced
cost. This is a time limited offer and will be invoiced separately. Just get in
contact with us and we will send you a money request for your painting with a
discount of 60% of the original cost.
Please note this offer is for 'Photo to
Paintings' only and only on sizes larger than 16"x12". The discount
applicable is calculated on current prices available on our
site and not on the sale price originally purchased.
Mostly, we use Royal Mail's 1st class post and we always
obtain a certificate of posting. We also use a number of other courier services
for the larger and heavier shipments. As parcels are quite large, someone will
need to accept them in person. Should this be a problem at your home address, we
recommend providing an alternate address such as works.
To
ensure your stretched canvas reaches you in the safest possible way, we will
wrap it with kraft paper before multiple wrapping with bubble wrap for extra
protection. All stretched images are marked "fragile". Should your print arrive
damaged in anyway, please notify us within 24 hours.
Due
to the size of the parcels someone may need to be around to accept
delivery.
(it is not possible to pick up your canvas, all canvas's will be
posted to you)
How long will my order take?
Our normal dispatch time is between 7 and 10 working days
for a 'canvas print' from receipt of an approved photo and cleared payment ,
this may be slightly longer if we are making any adjustments like removal of
backgrounds. However, the majority of the time it will be sent a lot quicker. If
you require your order urgently please let us know and we will try to be
accommodating.
Photo paintings do take longer as you would probably
expect, please allow up to 3 weeks for completion, however it is more
likely that you will receive your photo to painting in under 14 days. This is
another area that makes us stand out from the rest, not only are we cheaper than
anyone else, better quality than most but we are faster too!
Should there
be unforeseen reasons why our time scale can not be met, you will be advised
prior to purchase.
Yes that's no problem, just let us know what
you want removed, for example blemishes on the skin, a hair in the wrong place,
a camera date. These small details are removed on your request totally free of
charge. If you should require larger areas of change in your photo please get in
contact as there may be an additional charge between 8 and 11 pounds depending
on the amount of work involved, for example - complete background removal.
Please note that art work completed on your original
image in order to complete your order remains the property of
CanvasDomain.co.uk, the art work will not be used for any other purpose unless
prior written approval has been sought.
You may request a full
resolution copy of the completed image (available by download only), the
cost of which is 50 pounds sterling. This cost excludes our digital
painting service which costs 90 pounds sterling. These costs
are charged separately or alternatively to your canvas print order.
Should you wish only the completed image file, you may purchase
that image from us at the prices quoted above. Should you return to us to
have your image produced on canvas at a later date, that canvas will
be charged at the current prices as defined on our price page and
relative to its product origin ie. a photo to canvas or photo to painting
product.
How do
i care for my canvas print / photo painting?
To maintain & increase the lifespan of your canvas, do
not expose to continuous, strong sunlight or moisture. Do not clean with a
wet/damp cloth; a light vacuum with the brush attachment will get rid of any
dust on the surface.
What is a copy
proof?
A copy proof takes the form of an image that will be sent to you for
approval prior to your canvas being made. You will be sent this by email or by a
link where you can download the image file. You should then inform
us (quoting any references given) that you formally approve the image and
wish to proceed with the transaction. Should you in the unlikely event not wish
to proceed to a full production we will refund you 30% of your initial payment
excluding any non-refundable deposit paid.
Should it be your wish not to proceed your painting/canvas will be kept
for you for up to 14 days. Should you return to CanvasDomain.co.uk and wish the
painting to go to its final stage within that time period, all you have to do is
pay the remainder of your balance. After the 14 days has passed your painting
will still be available to you although your original deposit will no longer be
valid and full payment will be required before delivery.
Please note that different monitors and TFT screens will have different
colour settings and therefore your copy proof may differ slightly to the
produced canvas.
Unfortunately this does pose a problem as we
are in constant contact with out clients by email, should you not have access to
email on a daily basis, it is regrettable, but we would have to decline your
order with us.
What is the difference between this and your sister
company?
Our sister company has one fundamental and extremely
important difference to CanvasDomain.co.uk, that difference is that
here we DO use photo shop and the paintings are 90 percent computer
generated where as at fyneart.com the paintings are done completely by an
artists hands and are NOT computer generated. This company was
set-up purely because of the customer demand for good quality
paintings at real prices that can be afforded by any
budget. We agree that art should not cost the earth, it should be
affordable and available to
all.
Unfortunately it is not possible to visit us, CanvasDomain is a
business run from the family home, but do not worry, all questions are answered
by email or phone and to date there has not been one single complaint, in fact
we have been highly praised for the level of contact and content we
provide.
Copyright
The customer also warrants that the subject matter to be printed
is not copyrighted by a third party. The customer also recognizes that because
matter does not have to bear a copyright notice in order to be protected by
copyright law, absence of such notice does not necessarily assure a right to
reproduce. The customer further warrants that no copyright notice has been
removed from any material used in preparing the subject matter for reproduction.
To support these warranties, the customer agrees to indemnify and hold the
company CanvasDomain or its sister company fyneart.com, its owners, employees or
directors harmless for all liability, damages, and legal fees that may be
incurred in any legal action connected with copyright infringement involving the
work produced or provided.
Therefore by sending us your image, you are automatically
acknowledging that you are the copyright owner of that image, or have obtained
permission from the copyright owner in written form, which permits us to use
that image in accordance with your order. All paintings done by
canvasdomain.co.uk are copyrighted by canvasdomain.co.uk and we retain the right
to use any image in any future promotions (unless stated by the client that this
is not their wish).
All content on this website is protected under copyright
- ©CanvasDomain.co.uk 2009-2011.
All rights reserved,
CanvasDomain.co.uk is a sister site of FyneArt.com which is a registered UK
company
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